|
Support
FAQ for existing customers
1.
What can I do with my domain?
A
domain name is your identity on the Internet.
When you register your domain name with Hostway,
you have several options. Since the domain
name is registered under your name, you
are making sure that no one else will take your
identity. You can sit on it as long as
you keep renewing your domain name registration
with Hostway.
With
your domain name registration service, you receive
the following tools:
*
Free parking page
* Domain forwarding
* Access to SiteControl, Hostway's advanced
control panel to manage your account
For
more information on these features, please click
here.
2.
What services are included with
my domain registration service with Hostway?
With
your domain name registration service, you receive
the following tools, free of charge:
*
Free parking page:
This is set up automatically when your domain
name is activated. You do not need to
take any actions to receive the free parking
page. After 48 hours of your domain name
being registered, you should type your domain
name in your browser while connected to the
Internet; you should be able to pull up your
parking page.
* Domain forwarding:
Let's say that you already have a Web site at
http://www.abc.com.
You then decide to register xyz.com at Hostway
to take advantage of our great offer.
Then you can forward all Web traffic that comes
to xyz.com to abc.com. This is what is
meant by domain forwarding. To accomplish this,
you would log into SiteControl, Hostway's advanced
control panel. You can log into SiteControl
at http://www.hostway.com.
Think of it as your call forwarding service
for your domain name. You can configure
your domain forwarding by logging into SiteControl
at http://sitecontrol.hostway.com
* Access to SiteControl:
You can manage your domain name and account
with SiteControl, Hostway's Web-based control
panel. It's easy to use and is available
24 hours a day, 7 days a week. You can:
- Change
nameservers associated with your domain name
- Update
your contact information
- Check
your billing status in real time
- Make
payments online
- Access
other setup functions for your domain name
3.
How do I FTP or upload my Web site
to my account?
In
order to upload your Web site to your account,
you need to order a Web hosting plan with Hostway.
If you only have domain name registration service
with Hostway, you would not be able to upload
your Web site. Hostway has a solid reputation
as one of the top-notch providers of Web hosting
service to customers small and large.
Our plans start as low as $8.95/month.
If you wish to upgrade to a Web hosting plan,
please browse our Web hosting and Ecommerce
hosting sections. Once you've selected
the plan that is right for you, please log into
SiteControl to request an upgrade.
4.
Can I upgrade to Web hosting and
other services offered by Hostway?
You
bet! To start, you can upgrade to our
Email plans to start using your domain name
in your email address. For example, instead
of using yourname@aol.com to send and receive
emails, you can use yourname@yourdomain.com.
This has the advantage of making you look a
lot more professional.
You
can decide to upgrade to a fully-featured Web
hosting account when you are ready to launch
your Web site. Hostway offers Web hosting
plans to satisfy needs of customers both small
and large.
If
you decide to upgrade to either Web hosting
or email plans, you can do so in SiteControl,
Hostway's advanced control panel. You
can log into SiteControl at
http://sitecontrol.hostway.com.
5.
Do I get a phone support if I only have domain
name registration with Hostway?
To
make sure that we are delivering the lowest
possible price on our domain name registrations,
phone support is not available for domain name
only customers. However, you can email
our support team 24x7 and receive a reply within
one hour. Also, by going through this
FAQ, you may be able to find answers to your
questions right away.
You
can also try our extensive knowledge base at
http://help.hostway.com/
There is a search box you can use to find the
answers you are looking for.
24x7
toll free phone support is available with our
Web
hosting plans (Value Plus and Gold Plans
excluded).
6.
How can I change my nameservers?
If
you plan to use Hostway's Web hosting service,
there is no need to change your nameservers.
However, if you plan to use a third party hosting
service, your hosting provider may ask you to
change your nameservers or DNS information associated
with your domain name. To do so, you would
follow the instructions laid out at
http://help.hostway.com/documents/sitecontrol/online/Ch0613.php
7.
How do I set up a Business Card page?
If
you have ordered the Email Starter or Email
Plus Plan from Hostway, you also receive a free
Business Card page. With Business Card,
you can edit your parking page to look like
a business card so that people who type your
domain name in their browsers will be presented
with your contact information. This further
enhances your professional image along with
using your own domain name in email addresses.
To
activate your Business Card page, please log
into SiteControl. And click the
"Domain name" link. Then, click
the "Setup Business
Card Park Page" link. Then follow
the Wizard link.
8.
How do I add email accounts to my domain name?
First,
you have to make sure that you have ordered
email or Web hosting plans. Please go
to
http://help.hostway.com/documents/gettingstarted/online/Ch015.php
for more detailed instructions.
9.
What is a registrar? Who is ICANN?
A
registrar is a company that has been licensed
by ICANN to register domain names for the public.
Hostway currently works with AAAQ, an ICANN
accredited registrar, to process domain name
registrations. Just like many products
and services available for purchase on the Net,
you can shop for the best domain name registration
service from different registrars. You
will find that Hostway delivers one of the best
values in the domain name registration space.
ICANN
stands for The Internet Corporation for Assigned
Names and Numbers. It is a non-profit
organization made up of various stakeholders
in the Internet space and governs the domain
name registration space.
10.
Why do my domain names show different plan information
within SiteControl?
If
you click the down arrow in the drop down menu
that appears in the top left corner of SiteControl,
you should be able see several entries.
The first one is for your domain name registration.
The second is for your Web hosting account.
11.
What is the Whois record?
The
Whois record shows who owns a particular domain
name and how to contact the owner. It
is a part of public record as mandated by ICANN,
the governing body that regulates the domain
name registration space. You can look
up the Whois record on com, net, org, info and
biz domain names by visiting http://www.hostway.com
and using the domain name look up tool.
12.
Who is AAAQ?
AAAQ
is the domain name registrar that Hostway has
partnered with to process your domain name registration.
On the Whois information for your domain name,
you will see AAAQ as your domain name registrar.
Transferring
Domain Name Registration FAQ (Changing Registrar
FAQ)
1.
How do I transfer my domain name registration
to Hostway?
For
the time being, you would have to be a current
customer of Hostway to transfer your domain
name registration to us. You can become
a customer by registering a new domain name
or by ordering any of our Web hosting plans.
Once
you are activated as a customer, you can log
into SiteControl. Click the "Domain
Name" link. And click the "Transfer
a Domain Name to Hostway" link.
2.
How long will it take for my transfer to be
processed?
Transferring
your domain name registration to another registrar
can take 5 to 14 days. Once you've submitted
your request through SiteControl, Hostway sends
an email message to the Administrative Contact
listed on the Whois record requesting authorization
for the registrar transfer. The Administrative
Contact has 14 days to respond to the email
message. Once the Administrative Contact authorizes
the registrar change, it takes 5 to 7 days to
process the request. If the Administrative Contact
doesn't authorize the request or doesn't respond
within the allotted time, your transfer process
will be aborted.
3.
How can I check the status of my transfer?
It
can take up to 14 days for a transfer request
to go through. If it has been more than
14 days, please email our support team for the
status.
4.
What is the password required for domain name
registration transfer within SiteControl? How
do I get the password?
In
order for Hostway to initiate the domain name
registration transfer process on your behalf,
we need the password that you are assigned by
your current registrar. Without it, the
request to start the transfer process will be
rejected by your registrar. You can obtain
the password by contacting your current registrar.
5.
What happens to my domain name during a domain
name registration transfer?
Until
the domain name registration process is complete,
nothing will happen to your domain name registration.
As long as you stay current with your billing
with your current registrar, there will be no
service interruption. However, if your
domain name expires after you have requested
the transfer, it will cease to function properly
unless you renew your service with your current
registrar.
6.
Can I transfer my domain name registration if
it has expired?
No,
you have to bring your domain name registration
billing up to date with your current registrar
before you can transfer your domain name registration
to Hostway.
You
can wait until your domain name becomes available
to register again (usually 70 days after the
domain name has expired). However, with
this method, you are risking losing your domain
name.
7.
What is a redemption period?
When
your domain name expires, you have 5 to 10 days
to bring your billing up to date with your current
registrar. After this short grace period
is over, your domain name goes into what is
called a 'redemption' period. During this
time, no action can be taken on your domain
name. In order to activate your domain
name, however, you would have to pay $135 to
$150 to your current registrar. To process
this, you should contact your current registrar.
Unfortunately, there isn't much Hostway can
do to help while your domain name is in redemption
period.
8.
What is "registrar hold"?
When
you registered your domain name, you may have
requested a 'hold' on your domain name.
In this case, we cannot initiate the transfer
of the domain name registration on your behalf.
You would have to initiate the transfer yourself,
directly with your current registrar.
Please contact your registrar for instructions
on removing the hold on your domain name.
9.
What is "registrar lock"?
You
may have requested a 'lock' on your domain name
when you registered it. In this case,
because there is no contact information available,
you would have to first request 'unlocking'
of your domain name with your current registrar
before Hostway can proceed with the transfer
process. Please contact your current registrar
for instructions on unlocking your domain name.
©
2003 Hostway
Corporation
All rights reserved. |
